How can we help?

Before contacting support

• Confirm Bluetooth is switched on and the ring is charged.
• Keep the ring near your phone and reopen the app.
• Check that the app has the permissions required for the feature you are using.
• For Google Health Connect features, confirm the relevant permissions in Health Connect or Android settings.
• Restart your phone if the ring or app remains unresponsive.

What to include

Tell us your phone model, Android version, app version, ring model, the feature affected and what happened. Screenshots can help. Do not email passwords, payment-card details or unnecessary health information.

Orders and deposits

For help with Essential, Guided or Academy purchases, or the $50 iPhone first-batch deposit, include the name and email address used at checkout. Do not include your full card number.

Privacy and deletion

Read the Privacy Policy or follow the Data Deletion instructions. The app is designed to keep ring and app data on your phone unless you choose to export or share it.